FAQ
Delivery
Do all products come with free delivery?
Not all of them. Some lightweight products qualify for free delivery, while heavier items may attract a delivery fee, which will be considered where applicable.
What determines whether I pay a delivery fee?
Delivery fees depend on the item. Lightweight products may qualify for free delivery, while heavier items may attract a fee, considered where applicable.
Payment and Deposits
Do I have to pay for my order in full online?
Not always. Eligible orders can use a deposit-plus-balance option, where you pay a deposit online and the remaining balance on delivery.
How do I know what payment options are available for my order?
Payment eligibility and the applicable amounts depend on your specific order and delivery location, and are shown to you during checkout.
Warranty and Returns
Does BDX offer a warranty on its products?
BDX does not provide its own store warranty. Manufacturer warranty applies where available.
Can I return an item I’ve ordered?
Yes. BDX has a 7-day return window. The item must be returned in the same condition in which it was delivered, and properly packaged as received.
Orders
Can I cancel my order?
Yes, customers can cancel orders. If a deposit has already been paid, the deposit will be refunded within 3 working days.
How can I track my order?
Eligible orders can be tracked through Track My Order, using your order reference and verification information.
What if I need help with my order?
You can contact BDX through WhatsApp for help with your order.